Under normal circumstances refunds will not be offered on any ticket.
In the event of a session being cancelled, customers will be offered a full refund upon presentation of their e-ticket. If a session is rescheduled and the customer is unable to attend the new time/date, customers will be offered a full refund on the presentation of their e-ticket.
For customers who have purchased any of the Passes – no refund will be offered if any sessions/events under that pass are cancelled, become virtual or rescheduled.Refunds for online ticket purchases will be processed within 30 working days after the Festival has finished. Once your refund has been actioned, you will be notified by email; credit card refunds may take a further 3-5 days to be processed after the customer has been notified about a refund.
If a customer is unable to attend a session due to testing positive for Covid 19, a refund will be offered if proof of a positive test report is submitted and after approval by ELF management.
Refund Policy Terms and Conditions:
Have a question about this year’s LitFest? We’re happy to provide you with the answers you seek, from practical details about this year’s events and more information about our venues and programme, to responses to other frequently asked questions.